Contact
One inbox, and a person reads it.
BookArc is small, which is the good news and the bad news: there is no phone line and no chat widget, and there is also nobody between you and the person who can actually fix it. Email gets answered within two business days.
Replies within two business days.
Written and answered in English.
Help with the product
Something is broken, a book will not finish, an export will not open. Include the book’s title and roughly when you tried — that is usually enough to find it in the logs.
Billing, credits and refunds
Charged twice, credits missing, or a top-up you want back. Write from the address on your account and say what you bought and when.
Your data
A copy of what we hold, a correction, or deleting your account and everything in it. Ask from the account’s own email address so we know it is you.
Something the AI wrote
If a generation produced something harmful, defamatory, or that appears copied from an existing work, tell us and send the text. We want to see it.
Partnerships and press
Affiliates, integrations, interviews, or anything that does not fit above.